Refund Policy

Aghor provides software to studios and independent instructors (Creators). A Creator's subscription payment is a payment to Aghor Labs Pvt. Ltd. for use of the platform.

A payment a Member makes for a class, program, membership, pack, appointment, or retail item is a payment to the relevant Creator. Aghor processes that payment as the platform; it does not provide the underlying studio service.

• Eligible Creator plans include a 14-day free trial. Cancel before the trial ends to avoid the first subscription charge.
• You can cancel a paid Creator subscription at any time from your billing settings. Cancellation stops the next renewal; access continues through the paid billing period.
• There is no cancellation fee.

Creator subscriptions are charged in advance. We do not ordinarily provide a pro-rated refund for a partially used monthly or yearly billing period, because the service remains available until that period ends.

We will review and, where appropriate, issue a refund when:

• you were charged after a confirmed cancellation;
• we charged you twice or charged the wrong amount;
• Aghor was materially unavailable for a sustained period because of a fault on our side; or
• applicable law requires a refund.

If none of these cases applies but you believe a refund is fair, contact us. We will assess the circumstances individually and will not limit rights that cannot be excluded under applicable law.

Razorpay may show a small refundable authorisation or mandate-verification amount when you start a subscription. If checkout describes that amount as refundable, it is handled according to the checkout terms and your payment method's processing timeline. If it has not reversed as expected, send us the Razorpay payment reference and we will investigate.

Refunds for a Creator's services are governed by that Creator's published refund and cancellation policy. Members should contact the studio or instructor directly for class, program, membership, pack, appointment, or retail-item refunds.

If a payment was duplicated, charged in error, or made to the wrong Creator, contact support@aghor.co with the payment reference. We will help route the request, but the Creator remains responsible for deciding refunds for its own services.

Email support@aghor.co from the address on the Creator account. Include the account email, the invoice or Razorpay/Stripe payment reference, the amount, and a brief explanation.

We acknowledge refund requests within 2 working days. If a refund is approved, we initiate it within 5 working days to the original payment method. Your bank or payment provider may take additional time to make the funds available.

We may update this policy to reflect changes to our service or legal requirements. The version published here applies from its stated last-updated date; material changes will be notified to affected Creator account holders where required.